FAQs
At Greatfoods, we’re committed to providing a smooth and satisfying online grocery shopping experience. Here, you’ll find answers to some of our most (FAQs) frequently asked questions. If you can’t find what you’re looking for, feel free to contact our friendly customer service team!
We hope this FAQs helps!
For more information, please visit our website or contact our customer service team.
Tel: (+84) 896 130 586 (WhatsApp)
Email: [email protected]
What is the MOQ?
Our MOQ：1 x 20ft container, normally a 1 x 20ft container can load around 10MT.
Can I get the samples?
Yes, the sample is available. But the frozen sample has to be put with dry ice and then sent by air, so normally our customers prefer to check the real pictures from our current stock instead of the sample.
How long can we ship after the order is confirmed？
We can ship within 2-3 weeks.
What certifications do your food and beverage products hold?
We prioritize quality and safety. Our products are certified with HACCP and USDA Organic…
What is the shelf life of your products?
The shelf life of our products varies depending on the specific item. Please refer to the product description or contact us for details on a particular product.
How do you handle shipping and customs clearance for international orders?
We work with trusted shipping partners to ensure efficient and safe delivery of your order. We can assist with customs clearance procedures and provide necessary documentation. However, any import duties or taxes levied by the destination country are the responsibility of the importer.
Do you offer custom labeling for export orders?
Depending on the product and regulations of the target market, we may be able to accommodate custom labeling requests. Please contact us to discuss your specific needs.
What payment methods do you accept for international orders?
We offer a variety of secure payment options for international customers, including e.g., T/T, L/C, and Paypal…
How can I contact customer service?
Our friendly customer service team is available to answer your questions and assist you with your order. Reach out to us via phone: (+84) 896 130 586, Email: [email protected], or live chat (if applicable).